Terms of service
These Terms & Conditions apply to your use of the Backburner Candles website and to purchases made from Backburner Candles Ltd.
Please read these Terms carefully before placing an order. Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
This website is operated by:
Backburner Candles Ltd
12 Guillemot Drive
Louth
Lincolnshire
LN11 0ZE
United Kingdom
Email: info@backburnercandles.co.uk
Throughout these Terms, “we”, “us” and “our” refer to Backburner Candles Ltd.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
2. Products and Availability
All products are subject to availability.
We may change, withdraw or discontinue products or fragrances at any time. This will not affect orders we have already accepted, except where we are unable to fulfil an order, in which case we will contact you and provide an appropriate refund for any affected item already paid for.
We make reasonable efforts to ensure product descriptions, photographs, prices and other information displayed on our website are accurate.
Product images are for illustrative purposes. Colours may appear differently depending on screen and device settings, and minor differences in packaging, appearance or finish may occur.
3. Pricing
All prices are displayed in GBP (£).
Delivery charges, where applicable, are shown separately at checkout.
We may change our prices at any time. Price changes will not affect an order that has already been accepted.
Although we take reasonable care to ensure prices are correct, errors can occur. If we discover an obvious pricing error before accepting or fulfilling an order, we may contact you to give you the option of purchasing the product at the correct price or cancelling the affected item or order.
If an affected order is cancelled after payment has been taken, the amount paid for the cancelled item or order will be refunded.
4. Promotional Codes, Discounts and Offers
We may offer promotional codes, discounts and special offers from time to time.
Unless the particular promotion states otherwise:
- promotions are valid only for the stated promotional period;
- promotional codes must be entered at checkout before payment is completed;
- promotional codes cannot be applied retrospectively to completed orders;
- promotional codes and offers cannot be combined unless expressly stated;
- eligibility requirements and minimum purchase amounts must be met;
- promotions may apply only to specified products or customers; and
- specific promotional terms published with an offer will also apply.
Where an offer requires a minimum quantity or spend and part of the qualifying purchase is subsequently returned, the refund may be adjusted to reflect the value of the products actually retained and the promotional terms that would have applied to that purchase, where permitted by law.
We may refuse or cancel an order involving misuse, unauthorised use or fraudulent use of a promotional code.
We may withdraw, amend or extend a promotion where reasonably necessary. Changes will not retrospectively remove rights arising from an order we have already accepted.
5. Placing an Order
Orders may be placed through our website using the payment methods displayed at checkout.
Payment must be authorised before an order can be processed.
When you place an order, you will receive an order confirmation. We reserve the right to refuse or cancel an order before dispatch where there is a legitimate reason to do so, including:
- a product being unavailable;
- an obvious pricing or product-description error;
- inability to obtain payment authorisation;
- suspected fraudulent activity or misuse of a promotion; or
- an order being placed for delivery outside the geographical area we serve.
If we cancel an order after taking payment, we will refund the amount paid for the cancelled goods.
6. Customer Information and Delivery Address
You are responsible for ensuring that the information you provide when placing an order, including your delivery address, is accurate and complete.
Please check your details carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at info@backburnercandles.co.uk. We will try to amend the details if the order has not already been dispatched.
If an order has already been dispatched to an incorrect or incomplete address supplied by you, we are not responsible for the cost of replacing or resending the order.
If the parcel is returned to us because of an incorrect or incomplete address supplied by you and you would like it resent, you will be responsible for the additional delivery charge.
This does not affect your statutory rights where a delivery error was caused by us or our delivery provider.
7. Processing, Shipping and Delivery
We aim to process and dispatch orders within 3 business days after receiving full payment. Business days exclude weekends and public holidays.
Our current delivery options include:
- FREE standard delivery on orders over £20
- £2.99 standard delivery on orders under £20
- Royal Mail Tracked 24, available at an additional cost calculated at checkout.
Standard delivery is normally expected within 2–4 business days after dispatch.
Royal Mail Tracked 24 is normally expected within 1–2 business days after dispatch.
Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our reasonable control or within the delivery network.
We currently deliver only to mainland Great Britain. We do not currently deliver to Northern Ireland or internationally.
We may use different delivery providers to fulfil standard-delivery orders.
Where an order is lost or damaged while being delivered by a carrier arranged by us, your statutory rights are not affected.
Full information is available in our Shipping Policy, which forms part of these Terms.
8. Cancellations, Returns and Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions and contains full details of our cancellation, return and refund procedures.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@backburnercandles.co.uk.
For qualifying goods purchased online, you normally have the right to cancel your order within 14 days of receiving the goods, without giving a reason. You must then return the goods within a further 14 days after notifying us of your cancellation.
Where you cancel because you have changed your mind, you are responsible for the cost of returning the goods to us.
You are responsible for taking reasonable care of goods while they are in your possession. Where handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods and their value is reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
Different rights apply where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Please refer to our Returns & Refunds Policy for full details.
9. Faulty, Damaged or Incorrect Products
If you believe a product is faulty, has arrived damaged or you have received an incorrect item, please contact us as soon as reasonably possible.
We may ask for photographs or video showing the product, packaging and reported problem where reasonably necessary so that we can assess the issue.
We may also ask you to retain the product and packaging while the matter is investigated.
Where reasonably necessary, we may require a product to be returned so that we can inspect the reported problem.
Where a return is required because goods are faulty, damaged on arrival, incorrect or otherwise do not conform to the contract, we will bear the reasonable return cost in accordance with your statutory rights. We may provide a return method or instructions and ask you to use that method.
Nothing in these Terms limits your statutory rights in relation to faulty or non-conforming goods.
10. Handmade Products and Natural Variations
Our candles and wax melts are handmade. As a result, minor variations can occur between individual products and production batches.
Natural characteristics such as soy wax frosting and minor variations in colour, finish or appearance that do not affect the safety, quality or intended performance of the product are not, by themselves, faults.
Smoke
Due to the nature of candles and fragrance oils, a small amount of smoke may occasionally be visible, particularly when a candle is first lit or extinguished.
This can be a normal characteristic and does not, by itself, indicate a fault.
To minimise smoking, the wick should be trimmed to approximately ¼ inch (6 mm) before each burn and the candle should be used in accordance with the candle care and safety instructions provided.
Excessive or persistent smoking should be reported to us so that we can assess the product.
Burn Time
Any stated burn time is approximate. Actual burn time may vary depending on factors including wick maintenance, individual burn duration, room conditions, draughts and how the candle is used.
Natural variations do not affect your statutory rights where a product is genuinely faulty, unsafe or not as described.
11. Product Safety and Use
Our products must be used in accordance with the safety and care information supplied with them.
You are responsible for following the relevant instructions, including appropriate wick trimming, burn duration, positioning and supervision of candles.
We are not responsible for damage resulting from misuse, accidental damage after delivery, failure to follow the supplied safety or care instructions, alteration of the product or use for a purpose for which the product was not intended, except where the law provides otherwise.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by our negligence or for defective products where liability arises under applicable law.
12. Fragrances, Ingredients and Sensitivities
Our products contain fragrance ingredients and other materials relevant to their intended use.
Customers should follow the safety information and warnings supplied with the product.
If you have a known sensitivity or allergy, you should review the relevant product and safety information before use and contact us if you require further information.
Nothing in these Terms excludes any responsibility that we have under applicable product-safety or consumer-protection law.
13. Vegan and Cruelty-Free Products
Our products are described as vegan and cruelty-free based on the ingredients, materials and supplier information available to us.
We take reasonable steps to ensure that these descriptions are accurate.
If we become aware of information that materially affects a product description, we may update the relevant information or product accordingly.
14. Gift Cards
Backburner Candles Gift Cards are available in digital and physical formats.
Digital Gift Cards are supplied electronically by email. No physical card will be posted. Where you choose to send a Digital Gift Card to another person, you are responsible for entering the recipient's email address correctly. You may also add a personal message and, where available, select a future delivery date.
Physical Gift Cards may be purchased directly from Backburner Candles at events, markets or other in-person sales. Each Physical Gift Card contains a unique Gift Card code which is activated with the value purchased at the time of sale.
Gift Cards are available in the values offered by Backburner Candles and may be redeemed online against eligible purchases.
Gift Cards:
- do not expire;
- may be used over more than one transaction until the available balance has been spent;
- cannot be exchanged for cash;
- cannot be retrospectively applied to an order already completed; and
- may not be used to purchase another Gift Card where restricted by our store or payment system.
If an order exceeds the available Gift Card balance, the remaining amount must be paid using another accepted payment method.
Gift Card codes should be treated like cash. Please keep your Digital Gift Card email or Physical Gift Card secure. If a Gift Card or code is lost, disclosed or used without permission, please contact us as soon as possible. We will assist where reasonably possible but cannot guarantee replacement of value already redeemed using a valid code unless the loss resulted from something for which we are legally responsible.
Where goods purchased using a Gift Card are legitimately returned and a refund is due, the relevant amount will normally be returned to the Gift Card or original payment method as appropriate.
Cancellation and Refunds of Gift Cards
Your statutory rights, where applicable, are not affected by these Terms.
If you wish to cancel an unused Digital Gift Card purchased online, please contact us promptly at info@backburnercandles.co.uk.
Physical Gift Cards purchased in person at an event or market are not normally refundable simply because you change your mind. This does not affect any statutory rights you may have.
Where a Gift Card has already been redeemed in whole or in part, this may affect whether and to what extent cancellation or a refund is available.
Nothing in this section affects your statutory consumer rights.
15. Website Information
We take reasonable care to ensure information displayed on our website is accurate and current.
However, occasional errors, omissions or technical problems may occur. We may correct website information, product descriptions, availability or pricing where necessary.
We do not guarantee that the website will always be available or completely free from technical faults.
Nothing in this section affects your rights in relation to goods you have purchased or information that formed part of your contract with us.
Our website may contain links to third-party websites. We are not responsible for the content, availability or privacy practices of third-party websites that we do not operate or control.
16. Reviews and User Content
Reviews and testimonials displayed on our website represent the views and experiences of their individual authors.
If you submit a review, photograph, comment or other content to us for publication, you confirm that you have the right to provide that content and that it does not infringe another person's rights or contain unlawful material.
You grant Backburner Candles Ltd a non-exclusive, royalty-free licence to use, reproduce and display content that you voluntarily submit to us for the purposes of operating, promoting and marketing Backburner Candles and our products.
We may decline to publish or may remove content where we reasonably believe it is unlawful, fraudulent, abusive, unrelated to the product or service concerned, or infringes another person's rights.
17. Intellectual Property
Unless otherwise stated, the content of this website, including our branding, logos, photographs, product imagery, text, graphics and designs, is owned by or licensed to Backburner Candles Ltd and is protected by applicable intellectual-property laws.
You may access and use our website for your own personal, non-commercial use.
You must not, without our prior written permission:
- reproduce or commercially exploit our website content;
- use our logos, branding or proprietary graphics;
- reproduce our photographs or product imagery for commercial purposes;
- use our content to misrepresent an association with Backburner Candles; or
- use automated data-extraction methods in a way that infringes our rights or applicable law.
Nothing in these Terms transfers ownership of our intellectual property to you.
18. Privacy and Payment Information
Your personal information is handled in accordance with our Privacy Policy.
Our online store and checkout are provided through Shopify and associated payment providers. Payment information is processed through the payment methods available at checkout.
Please refer to our Privacy Policy for further information about how personal information is collected and processed.
19. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure to perform an obligation where it is caused by circumstances genuinely outside our reasonable control.
These may include severe weather, natural disasters, major transport disruption, industrial action, failure of essential networks or services, government action or other comparable events.
Where such an event affects an order, we will take reasonable steps to minimise the impact and fulfil our obligations as soon as reasonably possible.
This section does not remove any cancellation, refund or other statutory rights you may have.
20. Liability
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any other liability or consumer right that cannot legally be excluded or restricted.
We are not responsible for losses caused by your misuse of a product, failure to follow product safety instructions or circumstances for which we are not legally responsible.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for business losses arising from a consumer purchase, including loss of profit, revenue, business opportunity or anticipated savings, where such losses are not recoverable under applicable law.
Nothing in these Terms affects your statutory consumer rights.
21. Complaints and Disputes
If you have a complaint, please contact us first at info@backburnercandles.co.uk. We will try to resolve the matter fairly and promptly.
These Terms and contracts between you and Backburner Candles Ltd are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights concerning where proceedings may be brought that apply in the part of the UK in which you live.
Nothing in these Terms limits any rights you have concerning access to the courts or other dispute-resolution procedures under applicable law.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, policies or applicable law.
Changes will apply from the date the revised Terms are published unless otherwise stated.
Changes will not retrospectively alter the terms applicable to an order already placed or remove rights that have already arisen under an existing contract.
The version of the Terms applicable when you place an order will normally govern that order.
23. Severability
If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary.
The remaining provisions will continue to apply.
24. Contact Us
If you have questions about these Terms & Conditions, an order or our products, please contact:
Backburner Candles Ltd
12 Guillemot Drive
Louth
Lincolnshire
LN11 0ZE
United Kingdom
Email: info@backburnercandles.co.uk
